Contact information:
Thank you for choosing SSC Countertops Ltd. for your countertop order. To ensure a proper installation, we are providing a checklist of items that require your follow-up before installers arrive.
- Will someone be at the house? Who?
- What contact number should we use?
- If the house will be empty, how do we gain access?
The Measure
The following preparations must be made before template:
- All new cabinets/end panels must be completely installed (we will not measure the tops unless this is complete)
- If it is a countertop replacement, all items must be cleared off counters.
- All countertop design elements must be chosen: edge, sink, radius corners and type of backsplash and tile thickness.
- Extra trip charges apply, if cabinets are incomplete at time of measure appointment.
The following appliances MUST be on-site when the template is made:
- Top-mounted or undermount sinks and basins.
- Cooktop or slide-in range
- Refrigerator (if it affects countertop sizes)
- Faucet and any hardware that requires a hole to be drilled
- If you are reusing the existing appliances, please inform the installer.
- Extra charges apply to drill tap holes on site.
Our highly accurate digital photo template process requires:
- All other tradesmen leave the room (for about 45 minutes).
- Any doors and drawers are not to be touched during the photographic process.
- All pets are confined during this process.
The Install
We recommend removing everything in the cabinets and drawers below the countertop. All of our removal crews do their best to keep dust to a minimum; however, we cannot guarantee a dust-free installation.
If you have updated shut-off valves, our crew will disconnect your existing sink, cooktop or range. Please be aware that if shut-off valves have not been used or replaced recently, there is the possibility they do not work. If that occurs, the main water or gas source to your home may have to be shut off until you schedule a plumber or electrician.
We cannot re-plumb your sink or rewire the range or cooktop. This includes gas hookups for gas appliances. A licensed plumber or electrician must perform this work.
A countertop maintenance brochure will be left to help you in caring for your new countertop. If you have any questions or concerns, please call or refer to our Web site at www.ssccountertops.com
SSC will not start to fabricate a project without the following info: sinks, basins, cooktop, and range cutouts, or tap and faucet soap dispenser hole cutout information. Extra trip charge is $250.
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